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FAQS

 ORDER

Q. Can I collect my purchase at the stores?

A. Yes, you can. Before check-out, opt for “in-store” collection as the preferred collection method. An email with a Invoice Number will be sent when the product purchased is confirmed. Items will be delivered to the store within 1(next working day) to 3 working days (depending on the type of product). 
*Business delivery date is from Mon – Fri, excluding Public Holidays.

 

Q. How can I track my order purchases?

A. You may check your order information when you log in to your account on our website. 

 

Q. Can I perform an order cancellation?

A. Yes you may. However order cancellation must be done within the next 24 hours via email or you can call us directly at 6848 2665. Kindly provide us with your order ID. Any late cancellation will not be entertained once the product has left our warehouse for delivery. Upon cancellation via email, email would be sent to customers to confirm cancellation on the same day of order. Upon successful, our staff would contact you in regards to refund. Please note that we are using services of third party payment gateway which levies 5% of order amount as transaction fee.The 5% will be deducted from the order amount and the remaining amount shall be refunded to you. It usually takes 7 working days to credit back the payment to your account.

 

Q. Under what circumstances does Selffix cancel my order without my consent?

In the event of cancellation or order from Selffix, it may be due to the following reasons:

  • Quantity no longer available
  • Errors in pricing descriptions
  • Errors with promotional coupons
  • Error in payment

 

Q. How do I know if my orders are being processed after payment?

A. A "successful payment" page will appear after payment is made on site and an “Invoice” will be send to your email. Also, when you go to your member's profile page, you can view all your transactions.

 

Q. Why can’t I add more items into my shopping cart?

A. It could be possible that the item is currently out-of-stock or there is a quantity cap/limit for the particular product.

 

Q. Am I able to modify my existing orders?

A. Once the payment has been processed, you will not able to change/modify your order. If you wish to amend your order (eg. change in quantity), please give us a call us with your Confirmation ID within 24hrs.

 

Q. Am I able to reserve items that are currently Out of Stock?

A. No, we do not accept reservations. However, we have a wish list widget once you log into your account so that you can add the items you wish to purchase in the future. Else, do drop us a message in "contact us" form and we will try our best to assist you on your needs.

 

DELIVERY

 

Q. Will there any special delivery charges to my orders?

A. Yes there is. There are 3-tiers of delivery charges. For

1) <$150 purchases, delivery charges             -> $9.90

2) $150 to $300 purchases, delivery charges -> $6.90

3) >$300 purchases, delivery charges             -> $ 3.90

 

Q. What are the available delivery options to choose from?

A. There are namely 2 different delivery options to choose from:

- Next business-day delivery (Orders must be received prior to 4pm; only applicable for weekdays delivery)

- In-store collection (1-3 working days) - (Only applicable for selected items)

Store Pick Up Dates

 

Q. How long will the order delivery duration be?

A. We will send out the order after next working days. However, you are also able select your preferred delivery dates after you check out of your shopping cart. 

 

Q. How can I be entitled to free delivery services?

A. Look out for coupon codes and we will deliver your items to you for FREE!

 

PRICING

 

Q. What happens if there is an error in my product pricing?

A. In the event of a pricing error (eg. Payment price is less/more than featured price), Selffix will refund you accordingly. 

 

Q. Will there be any additional discounts if I perform bulk purchases online?

A. If you are keen to make any bulk purchase, please contact us directly at 6848 2665 or email us at sales@selffix.com. We will be glad to assist you.

 

Q. Where can I find promotional codes for my purchases?

A. You may wish to subscribe to our newsletter to receive exclusive promotional codes for discounts/deals or sign up as a member to our e-store and check your inbox.

 

Q. How can the promotional code be applied to my purchase?

A. Kindly enter your promotional code in the “Shopping Cart” page before check-out and the discounted price will be shown. Only approved discounts will be displayed on the total order. Do note that only one promotional code per order will be accepted.

 

PAYMENT

 

Q. What are the payment options made available to me?

A. We gladly accept Visa, Mastercard, Paypal and E-nets. Your credit card will not be charged till the product is processed for delivery. Kindly note that if you have to input the billing name and address previously, you have to input the delivery recipient’s name and address separately if it differs.

 

Q. How secure is my online order?

A. Upon making payment, you will be brought to a secure site via the chosen payment gateway. Your information will be encrypted for security purposes.

However, if you suspect a breach in security please contact us at sales@selffix.com

 

Q. Am I able to perform a return on the items that I’ve bought online? (Goods Return)

A. In event of defective goods, kindly give us a call @ 6848 2665 or drop us an email at sales@selffix.com , you may return your items within a time-frame of 7 calendar days from the date of purchase. You have to go to any Selffix outlets at your convenience, along with the invoice. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return. Confirmation from HQ within 3-5  working days

To perform a return, drop us an email or contact us. Kindly have your tracking order and reasons for return ready. Please be reminded to keep the receipt upon delivery as it is required for any goods return.

 

Q. How long will the exchange & and return process take?

A. There will be no refunds beyond 7 calendar days of delivery and no exchanges beyond 14 calender days and are only eligible for replacement.
For replacement of damaged/defective products, it will take up to 2 weeks to process.

Do kindly inform or contact us right away in the event of damage products received. Do include a description of the damage and pictures if possible. Information is helpful for us in assessing how we package our orders and prevent similar problems in the future. In event of defective products received, Selffix will replace your damaged goods right away with no questions asked!

Selffix will not render any form of support and deny return on items that were purchased after 7 calendar days.

 

MY ACCOUNT

 

Q. Do I have to create an account to order online?

A. Yes, as part of Selffix’s e-store member, you will receive additional account benefits! All personal particulars will be saved for future purchasing convenience. You can create a Wish-List to let people know about items you’d like to have and also view all your order & Items histories.

 

Q. What can I do if I’ve forgotten my account password?

A. If you forget your password, simply go on the link “Forget My Password”, type in the email address you used to create your account, and we will send you an email with a new password.

 

Q. What’s a Wish-List?

An easy-to-view shopping list that will be ideal for future reference and makes it convenient for others to shop for you. You can create shopping lists of gift ideas for others so you’ll have a ready reference when needed. After you create or update your Wish-List, you can email it to friends or family.

 

PRODUCT

 

Q. Does my product have warranty?

A. Different products have different warranty policy. Please check product information. 

 

Q. Will I be able to find in-store products online too? (vice-versa)

A. While most products are available both online as well as in-store, there are products which, either due to certain restrictions or product inventory, are exclusively online only or in-store only. 
 

Q. Is there any price difference for products displayed online and for products found in-store.

A. There will be pricing discrepancy especially, but not restricted to, periods of promotions, either online or in-store.

 

Mobile App

 

Q. How do I download the Mobile App?

A. Our mobile app will be launched in August 2016 on Google Play Store but only available for Andriod users. We will announce again when IOS users are able to download our App on Apply App Store.