FAQs

Orders

Q. Can I return or exchange my purchased items?

A. There will be no refunds beyond 7 calendar days of delivery and no exchanges beyond 14 calendar days. All refunds and exchanges are subjected to approval. Replacements are only valid for damaged/faulty/wrongly delivered products. Processing period may take up to 2 weeks.

Please inform us immediately if you encounter damaged/faulty/wrongly delivered products upon receiving. Do include a description of the damage and provide us with photos. These information will be useful to us in assessing how we pack our orders to prevent similar problems in the future. In the event of defective products received, Selffix will replace your damaged goods with no questions asked.
Selffix will not render any form of support and deny return requests made beyond 7 working days of delivery. Refunds will be given in the form of online store credits unless under special circumstances

Q. Am I able to reserve items that are currently out of stock?

A. No, we do not accept reservations. Kindly log into your account and add those items to your wish list. Otherwise, do get in touch with us and we will try our best to assist you on your needs.

Q. Am I able to modify my existing orders?

A. Once the payment has been processed, you will not able to change/modify your order. If you wish to amend your order (eg. change in quantity), please notify us within 24 hours and provide us with your Tax Invoice Number.

Q. Why can’t I add more items into my shopping cart?

A. It could be possible that the item is currently out-of-stock or there is a quantity cap/limit for the particular product.

Q. How do I know if my orders are being processed after payment?

A. A "successful payment" page will appear after payment is made on site and an “Invoice” will be send to your email. Also, when you go to your member's profile page, you can view all your transactions.

Delivery

How can I be entitled to free delivery services?

A. Purchase up to $80 and be entitled for free delivery. Only available Online

Q. How long will the order delivery duration be?

A. We will send out the order after next working days. However, you are also able select your preferred delivery dates after you check out of your shopping cart.

Q. What are the available delivery options to choose from?

A. There are namely 2 different delivery options to choose from: - Next business-day delivery (Orders must be received prior to 9amm; only applicable for weekdays delivery) - In-store collection (1-3 working days) - (Only applicable for selected items)

Q. Will there any special delivery charges to my orders?

A. Yes there is. There are 3-tiers of delivery charges. For

1) <$150 purchases, delivery charges -> $9.90

2) $150 to $300 purchases, delivery charges -> $6.90

3) >$300 purchases, delivery charges -> $ 3.90

Pricing

Q. How can the promotional code be applied to my purchase?

A. Kindly enter your promotional code in the “Shopping Cart” page before check-out and the discounted price will be shown. Only approved discounts will be displayed on the total order. Do note that only one promotional code per order will be accepted.

Q. Where can I find promotional codes for my purchases?

A. You may wish to subscribe to our newsletter to receive exclusive promotional codes for discounts/deals or sign up as a member to our e-store and check your inbox.

Q. Will there be any additional discounts if I perform bulk purchases online?

A. If you are keen to make any bulk purchase, please contact us directly at 6848 2665 or email us at [email protected]. We will be glad to assist you.

Q. What happens if there is an error in my product pricing?

A. In the event of a pricing error (eg. Payment price is less/more than featured price), Selffix will refund you accordingly.

Payment

Q. How do I return the items that I’ve bought online? (Goods Return)

A. To initiate a return, kindly get in touch with us at 6848 2666 or drop us an email at [email protected] within a time-frame of 7 calendar days from the date of purchase and let us know the reason for your return request. All return requests are subjected to approval and you will be advised on the next course of action. In the event that your return request is approved, you will have to drop the product off at one of Selffix retail outlets. Kindly bring a copy of your invoice along when doing so. Do ensure that item(s) returned are in original condition with its original packaging, parts and accessories to qualify for goods return. Item(s) will need to be assessed by Selffix before refund will be issued. You will receive a confirmation from our HQ staff representative within 3 - 5 working days on the outcome.

Q. How secure is my online order?

A. Upon making payment, you will be brought to a secure site via the chosen payment gateway. Your information will be encrypted for security purposes.

However, if you suspect a breach in security please contact us at [email protected]

Q. What are the payment options made available to me?

A. We gladly accept Visa, Mastercard, Paypal and E-nets. Your credit card will not be charged till the product is processed for delivery. Kindly note that if you have to input the billing name and address previously, you have to input the delivery recipient’s name and address separately if it differs.

My Account

Q. What’s a Wish-List?

An easy-to-view shopping list that will be ideal for future reference and makes it convenient for others to shop for you. You can create shopping lists of gift ideas for others so you’ll have a ready reference when needed. After you create or update your Wish-List, you can email it to friends or family.

Q. What can I do if I’ve forgotten my account password?

A. If you forget your password, simply go on the link “Forget My Password”, type in the email address you used to create your account, and we will send you an email with a new password.

Q. Do I have to create an account to order online?

A. No you do not, however as part of Selffix’s e-store member, you will receive additional account benefits! All personal particulars will be saved for future purchasing convenience. You can create a Wish-List to let people know about items you’d like to have and also view all your order & Items histories. Furthermore you would be able to track your orders.

Products

Q. Is there any price difference for products displayed online and for products found in-store.

A. There will be pricing discrepancy especially, but not restricted to, periods of promotions, either online or in-store.

Q. Will I be able to find in-store products online too? (vice-versa)

A. While most products are available both online as well as in-store, there are products which, either due to certain restrictions or product inventory, are exclusively online only or in-store only.

Q. Does my product have warranty?

A. Different products have different warranty policy. Please check product information.