Q. Can I return or exchange my purchased items?
- Please inform us immediately if you encounter damaged/faulty/wrongly delivered products upon receiving. Do include a description of the damage and provide us with photos. These information will be useful to us in assessing how we pack our orders to prevent similar problems in the future. In the event of defective products received, Selffix will replace your damaged goods with no questions asked.
- Selffix will not render any form of support and deny return requests made beyond 7 working days of delivery. Refunds will be given in the form of online store credits unless under special circumstances
Q. What are the available delivery options to choose from?
A. Yes there is. There are 3-tiers of delivery charges. For
1) <$150 purchases, delivery charges -> $9.90
2) $150 to $300 purchases, delivery charges -> $6.90
3) >$300 purchases, delivery charges -> $ 3.90
Q. How can the promotional code be applied to my purchase?
A. Kindly enter your promotional code in the “Shopping Cart” page before check-out and the discounted price will be shown. Only approved discounts will be displayed on the total order. Do note that only one promotional code per order will be accepted.
Q. Where can I find promotional codes for my purchases?
A. You may wish to subscribe to our newsletter to receive exclusive promotional codes for discounts/deals or sign up as a member to our e-store and check your inbox.
Q. Will there be any additional discounts if I perform bulk purchases online?
A. If you are keen to make any bulk purchase, please contact us directly at 6848 2665 or email us at [email protected]. We will be glad to assist you.
Q. What happens if there is an error in my product pricing?
A. In the event of a pricing error (eg. Payment price is less/more than featured price), Selffix will refund you accordingly.
Q. How do I return the items that I’ve bought online? (Goods Return)
A. Upon making payment, you will be brought to a secure site via the chosen payment gateway. Your information will be encrypted for security purposes.
However, if you suspect a breach in security please contact us at [email protected]
Q. What are the payment options made available to me?
A. We gladly accept Visa, Mastercard, Paypal and E-nets. Your credit card will not be charged till the product is processed for delivery. Kindly note that if you have to input the billing name and address previously, you have to input the delivery recipient’s name and address separately if it differs.
Q. What’s a Wish-List?
Q. What can I do if I’ve forgotten my account password?
A. If you forget your password, simply go on the link “Forget My Password”, type in the email address you used to create your account, and we will send you an email with a new password.
Q. Do I have to create an account to order online?
Q. Is there any price difference for products displayed online and for products found in-store.
A. There will be pricing discrepancy especially, but not restricted to, periods of promotions, either online or in-store.
Q. Will I be able to find in-store products online too? (vice-versa)
A. Different products have different warranty policy. Please check product information.