Shipping & Returns
Online Click & Collect, and Delivery Services
- The Click & Collect service is available in all stores. Click here for store locator.
- Collection can be done 3 working days after the purchase date in the selected store during opening hour (Exclude Pre-Order items & Product with Installation) Collection will be subjected to stock availability.
- You may proceed to customer service counter, or approach any member of our Customer Service Executive. Do bring along the Order Confirmation email (printout or digital copy) to collect your order. We may request credit card that was used to make the order.
- Items purchased online may not be in stock even after order confirmation. If we are unable to fulfill your order, we will contact you to offer an alternative product.
- Should there be another person who is collecting on your behalf, an authorized letter have to be presented at the point of collection. Do bring along the Order Confirmation email (printout or digital copy) to collect your order. We may request credit card that was used to make the order.
Standard Delivery
| Service | Charges | Delivery Time | Delivery period |
| Click & Collect | FREE | 3 Working Days after purchase |
Monday – Sunday (Include Public Holidays) |
| Standard Delivery | Order Above $80 – FREE Order Under $80 – $3.90 | 3 to 5 Working days upon purchase |
Monday – Friday (exclude Public Holidays) *Delivery on Weekend & Public Holidays may not be applicable for certain suppliers. |
| Next Day Delivery | $15 |
– Order before 9am will be next day delivery – Orders placed after 9am, delivery will be on the following day and delivery will be from 6.30pm to 10pm. – There will be no delivery for same day on weekends. Delivery will be done on the following business day. |
Monday – Friday (Exclude Public Holiday) |
| Express Delivery (Online Purchase) | $25 |
6:30 pm to 10:00 pm – Same day delivery for orders placed before 9am – Orders placed after 9am, delivery will be on the following day and delivery will be from 6.30pm to 10pm. – There will be no delivery for same day on weekends. Delivery will be done on the following business day. |
Monday – Friday (Exclude Public Holiday) |
- Delivery within 3 to 5 days upon purchase.
- There will be a delivery charge of $3.90 for purchases of less than $80.
- The customer has to take note for Delivery to Condominium is subjected to its Management discretion.
- There will be a $10 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
Express Delivery (Same Day Delivery) is subjected to these terms & conditions:
- Place your order before 9am and enjoy same day delivery (subject to stocks availability in our warehouse).
- Search for products with Same-Day Delivery icon and proceed to checkout. Select Same-Day as your delivery option.
- There will be a $25 charge for Express delivery & Timing will be from 6.30 pm to 10.30 pm.
- Orders placed after 9am will be scheduled to deliver the following working day 6.30 pm to 10.30 pm.
- The customer has to take note for delivery to Condominium is subjected to its Management discretion.
- There will be a $30 charge for rescheduling of delivery due to rejected delivery by the building Management or no one being at home at the date and time of delivery (as stipulated in the delivery order) to receive the goods.
Next Day delivery is subjected to these terms & conditions:
Next Day Delivery ($15) Cut off timing will be 9am (Day 0). Order before 9am will be delivered the next working day. Orders after 9am will be delivered 2 working days. For example order on Monday 3pm. Order will be delivered by Wednesday.
How about a Night Delivery?
Do you need your products to be delivered after work? Just place your order, add $30*, and we will deliver them the following night! Night delivery starts at 6.30 pm until 10:30 pm**. Drop by any of our stores for more details.
*The delivery fee is waived for minimum purchases of $200 and above.
**Terms and Conditions apply. (*Not applicable for Selffix Online Store) Selffix Pte Ltd reserves the right to amend, delete or add to any terms and conditions from time to time without prior notice.
Collection and Delivery Service
We are please to introduce collection and delivery option at a normal fee of $30 (Inclusive if GST) for both ways. Payment can be made via Bank Transfer and Paypal. Kindly take note of the following:
Collection and Delivery charges exclude service, parts and repair cost.
Read Terms and Conditions of service request.
To find out more, please email or call us at:
[email protected] | 1800 276-8437